EE customers are being warned about a resurgence of a text message scam targeting their reward points. The fraudulent message prompts recipients to claim their supposed “EE reward points” before they expire, leading them to a fake EE website. Despite the appearance of legitimacy, the message is a scam aimed at stealing personal information and money. Reports indicate an increase in such incidents this month, prompting concern among users.
Several EE customers have shared their experiences on online platforms to caution others. One user recounted receiving a deceptive text about rewards, while another admitted falling for the scam initially before realizing the deceit and taking action to protect themselves.
Phonely, a cybersecurity firm, has observed a rise in reports on its scam-tracking platform, indicating that the fraudulent messages are coming from random numbers posing as EE. The company advises mobile users to be wary of unexpected messages regarding rewards or benefits that may appear convincing but are likely scams.
Bryn Thompson, Phonely’s Marketing Director, emphasized the deceptive nature of these texts and advised recipients to avoid clicking on any links in suspicious messages. He recommended contacting mobile providers directly using official contact information if in doubt.
EE has clarified that it does not operate a points or rewards program and provided an example of the scam message for customers to recognize. The company urges recipients to ignore such messages, refrain from clicking on any links, and avoid sharing personal information to ensure their security.
In conclusion, EE customers are advised to exercise caution when receiving messages related to reward points, refrain from clicking on links, and avoid disclosing personal details to protect themselves from potential scams.